A Local-Global execution model is one where the delivery execution is shared between two different teams located in different geographies and time zones – a team located near the customer site (local) and the other one is located in a lower-cost region (global). Global engineering service providers deploy large teams of local nationals across various continents. Based on customer location, the team closest to customer base becomes the local team and the larger and less expensive talent pool elsewhere becomes the global team.

Such a “local-global” team structure offers multiple advantages to an organization, typically organizations that require a vital mix of domain knowledge, engineering skills and customer understanding. A pure local team, albeit high on capability is expensive while a purely global one, while offering cost and other advantages may not have the necessary capability and impact. Along with the obvious round-the-clock operations, the Local-Global teaming approach offers the advantages of both local and global models.

A local team brings in local experience and competency; immediate responsiveness and most importantly, communication & cultural nuances of a particular customer geographic location. This team needs to be challenged by increasing complexity of work, challenging and engaging assignments and responsibility & ownership. On the other hand, a global team brings in cost reduction through globalization; quick scalability and large pool of talent with diverse capability. Learning, growth and empowerment are the triggers for performance for this team.

To make Local-Global successful, there are some key levers that include

• Talent Management

a. Hiring a new employee
b. Cross training
c. Continuous knowledge transfer and Continuous Development
d. Employee engagement and retention

• Cross Cultural Collaboration

a. Communication and Co-ordination to overcome Cultural Hurdles

Read on to find out more about Talent Management for Local-Global Delivery from Niketh Sundar, our Senior VP of HR.

Written by Dr T C Ramesh

on 08 Aug 2014

Dr TC Ramesh heads the Technology Excellence Group at QuEST Global. He is based out of Bangalore, India and is responsible for Capability Development, Knowledge Management, Engineering Processes and Technical Solutions. Dr Ramesh comes with a rich experience of over 17 years in developing finite element (FE) codes, simulation and operations management of delivery units. Dr Ramesh joined QuEST Global in 2001 as the head of the delivery centre at Hubli, India. He then led the QuEST Global Innovation Center and subsequently CAE operations until March 2009, post which he moved to the Technology Excellence Group. Prior to joining QuEST he worked for Transoft International where he developed FE based codes for Fluid Structure Interaction and Acoustics. He was also responsible for consultancy based activities. An alumnus of IIT Madras, Dr. Ramesh holds Masters and Doctorate degrees in the field of Structural Mechanics and Dynamics.