“The convergence of multiple hardware and software evolutions has brought in a new paradigm of Human-Computer Interaction, including Natural Language Processing (NLP). NLP – the ability of a machine to understand human language – is now becoming what it was meant to be – more ‘natural’, where machines are beginning to ‘comprehend’ (process) ‘think’ (execute) and ‘talk’ (respond) like humans. From toddlers to grandparents, the entire demographic arc can delight in getting work done from a phone or a virtual assistant home device without knowing any programming languages. With the current developments, NLP’s potential to humanize a brand and make it more intuitive is irrefutable, and the business implications of NLP have become increasingly significant,” says Abhijeet Zilpelwar – Vice-President, Technology at Mobiliya, a QuEST Global Company in an article published by ELE Times.