Engineering companies need to dig deep and ensure that their outsourcing services partner comes with the necessary domain expertise and relevant field experience backed by a strong commitment towards process orientation and maturity. By creating a self-sustaining Center of Excellence (CoE) and clearly distinguishing roles and responsibilities, organizations can ensure process and delivery consistencies within time-bound SLAs and systematically move up the value chain.

An efficient partnership that adopts collaborative models of outsourcing involves in-depth participation by both parties throughout all stages of the product engineering life cycle. Both the client and the ESO partner work together to identify project challenges and devise appropriate solutions and strategies. There is clear ownership of work, well-defined project milestones, and a seamless integration of people, process, and technology to achieve measurable business outcomes. Proactive interactions and continuous dialogue with senior managerial personnel ensure healthy top-to-bottom relationships between key stakeholders.

Organizations need to look for a partner who realizes the benefits of this collaborative approach and is willing to demonstrate an ability to understand critical pain points and address them effectively using advanced technology, robust infrastructure, and skilled resources support. Typically, an engagement that rests on feelings of empathy – the capacity and willingness on part of the partner to view the big picture and undertake a solution-oriented approach – is the one that will grow and mature over time and sustain the long haul.

Written by QuEST Global

on 13 May 2014